SkyTech Solutions was founded in September 2013 to meet the needs of SMBs (Small and Mid-Sized Businesses), with the belief that the trend of offshore outsourcing should not only benefit Fortune 1000 companies, but all businesses that aspire to become more competitive in their respective industries. We set out to create a business model that, for the first time, made outsourcing affordable to businesses of any size, and we have successfully done just that. Today, we provide offshore outsourcing services, from our delivery centers around the globe. Our facilities feature an on-site management team working during the night i.e. US daytime, fully redundant voice and data links to the US, enterprise grade network infrastructure, redundant generator sets, and all of the features of any large provider without the large cost-structures. Our service-offerings comprise end-to-end customer management solutions, including an array of call-center and back-office support services. We help businesses deliver superior customer experience, improve customer loyalty, drive incremental revenue growth, maximize operational and organizational efficiency, and save operating costs, by managing services on their behalf.
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Our leaders who knows the way, goes the way, and shows the way.
Musnad Ahmed is the CEO & Founder at SkyTech™. Since taking on this position in 2013, he has led the company to consistent yearly double-digit growth. His responsibilities include development of strategies, and execution of those strategies, performance management, leadership development, culture building, and setting short and long term business objectives for the operation.
Mehedul Hasan has had many years of experience managing Call Center Operations. Mehedul’s passion for telemarketing soon earned him his current position today as the Operation Manager. Mehedul responsible for directing the activities of the Customer Service, Telemarketing/Lead Generation and Appointment Setting Departments. Duties included; meeting/exceeding sales goals, ensuring customer care delivery metrics, staff recruiting and performance reviews.
Mohim Chowdhury Mimo manages operations, including sales, compliance, and coaching teams. He analyzes performance data to identify opportunities for improvement. His duty also includes reorganize work flow and reallocated staffing to increase sales, decrease costs, and improve KPI’s. He drives to improve morale and performance in the midst of major changes to the business and uncertainty in the industry.