Types of SkyTech Back Office Services:

  • Accountancy & bookkeeping
  • Data collection & processing
  • Revenue Management & Protection
  • Marketing
  • Crew Planning
  • Incoming/outgoing invoice processing & management
  • Customer service related back office tasks
  • Call center related back office tasks
  • Airline company back office tasks

Quality Assurance

SkyTech strives to provide outsourcing services on a partner-to-partner basis, which is why building mutual trust is of crucial importance for a successful collaboration, as it enables both parties to focus on doing the best job possible, while being assured that the other is doing exactly the same. Needles to say, making sure that all services are of the highest quality is a top priority for SkyTech, which is why transparency and quality monitoring are essential elements of the SkyTech to be fully informed about their business processes at all times. This is of crucial importance to many companies, especially if the outsourced back office services are part of the client’s core business processes.

Employee Recruitment and Training

In order to meet the expectations set by their clients, SkyTech places a strong emphasis on recruitment as well as specific skills and language training program development. With regards to recruitment of back office service teams, SkyTech requires all of their employees to have a formal education related to the tasks performed. Furthermore, their qualification and language proficiency are tested using competency based interviews and language tests. As for the training programs, over the years SkyTech has acquired extensive experience in training program development. The company has even developed an in-house training department called the SkyTech Academy that provides outstanding training programs, which enable SkyTech employees to acquire the skills, enabling them to switch tasks and departments without having to attend special courses outside work. This allows SkyTech to attain lower attrition rates and increase employee long-term loyalty. Additionally, SkyTech also upholds a “train the trainer” approach, meaning that the training programs developed in collaboration with a client also prepare a designated trainer, who can then independently train any additional employees that join the client’s service team at a later point in time.

Security and Platforms

As a BPO service provider servicing various clients and handling data with different degrees of sensitivity, SkyTech upholds strict data protection and service maintenance standards that enable the company to handle sensitive data in accordance with strict data protection and processing requirements set by the client as well as international data protection laws. With regards to the platforms used, SkyTech is also a highly flexible BPO company, capable of working with any platform of the client’s choosing. As an alternative, SkyTech also has the means to perform an analysis of a client’s current business processes and recommend platforms or software that will best meet the client’s requirements. On top of that, SkyTech has also acquired vast experience in using many well known third-party platforms.

Platforms and Software Used by SkyTech

  • Lotus Notes
  • Rumba
  • Agresso
  • Eco Suit 5